When powered solely by a motor, escooters should be incapable of exceeding 15 mph.Operating Area Types:
This permit is only valid for operations within the right-of-way managed by the City of Charlotte.Areas Where Operation is Prohibited:
Sidewalk riding is allowed except in the area of Uptown bound by Church St., Stonewall St., College St., and 7th St.
Bicycles/e-scooters shall be parked in the pedestrian zone of the sidewalk, the green zone (i.e. the planting strip if not landscaped) or at a City-owned bicycle rack.
National Standard, State StandardCode of Federal Regulations (CFR) under Title 16, Chapter II, Subchapter C, Part 1512 – Requirements for Bicycles. All bicycles and e-scooters shall meet the North Carolina General Assembly (NCGA) requirements for lights during hours of darkness, including a front light that emits white light and a rear red reflector
Maximum fleet permitted per provider: 400
Should a permitted operator choose to deploy e-scooters, they shall have a minimum fleet of 50 escooters. Should a permitted operator choose to deploy e-scooters, they shall have a maximum fleet of 400 escooters
Government Parking Requirement:
CDOT may create defined parking zones within certain areas where bicycles/e-scooters shall be parked.
Every bicycle and e-scooter shall have a unique identifier that is clearly displayed and visible to the user.
Every bicycle and e-scooter shall have a customer service phone number that is in-service during all operating hours and clearly displayed and visible to the user.
All operators shall provide in-app messaging that notifies their users of the following:
• People operating bicycles/e-scooters shall adhere to all applicable local, state, and federal laws regarding motorized and non-motorized vehicles
• People operating bicycles/e-scooters shall yield to pedestrians
• People shall operate bicycles/e-scooters safely and park responsibly
All permitted operators shall have a 24-hour customer service phone number for customers to report safety concerns, maintenance issues, complaints, or ask questions. In addition, permitted operators are required to provide contact information for local operation staff for publishing on City’s website and/or other materials
Plan for educating users on proper parking.
Data Specification Requirements:
GPS Required? Yes
Required: distribute and collect a customer survey, to be provided by CDOT, at CDOT’s request; maintain a record of maintenance activities, including but not limited to bicycle identification number and maintenance performed; monthly data report containing: total trips per month & week; Total trip distance for the month, quarter and year; Average distance and duration of each trip; Number of bikes in circulation, for each week in the month; Daily trips per bike/e-scooters (Average number of trips per bike/e-scooters per day); Number of bikes/e-scooters vandalized, damaged, and repaired; Number of users in the Charlotte area, according to frequency of use; Total number of complaints, total number of complaints resolved, and number of complaints by type;
All permitted operators shall provide CDOT with anonymized real-time data on the entire Charlotte fleet, upon request.
All permitted operators shall provide the following anonymized data for each trip record: rider profile (gender, age by group), trip start time/location; distance traveled; end time/location; scooter/bike number.