Reference Manual for Planning and Design of a Travel Management Coordination Center, 2017

  • Date Enacted: Dec 1, 2017
  • Dates given are approximate.


A challenge for the provision of transportation for underserved populations, especially disabled and aging users, are the plethora of agencies and funding providing transportation. This inevitably leads to redundancies and other inefficiencies. The USDOT’s Mobility Services for All Americans (MSAA) initiative looks to leverage intelligent transportation systems (ITS) and addition coordination to ultimately provide “one call-one click” service for the user.

Along with the reference book, the FTA has presented case studies and a clearinghouse webpage.

Citation: FTA Report No. 0117

Updated May 2018

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  • United States
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