A challenge for the provision of transportation for underserved populations, especially disabled and aging users, are the plethora of agencies and funding providing transportation. This inevitably leads to redundancies and other inefficiencies. The USDOT’s Mobility Services for All Americans (MSAA) initiative looks to leverage intelligent transportation systems (ITS) and addition coordination to ultimately provide “one call-one click” service for the user.
Citation: FTA Report No. 0117
Updated May 2018