no
Operating Area Types:As part of the engagement process, operators will work together with Auckland Council to determine an appropriate scheme size that is fit for purpose for Auckland.
Bikes and e- scooters must not be parked or allowed to remain on or in inappropriate locations such as: on footpaths that are narrow; where they could pose a safety hazard; or where they could interfere with pedestrian access generally or access to amenities. Bikes should be parked beside cycle parking stands where possible. If this is not possible they should be parked where they do not impede on pedestrian and vehicle access.
State Standard
Operators must send a detailed plan on how they will ensure each bicycle is always supplied with a helmet that meets current safety standards as required by New Zealand law.Auckland Council reserves the right to limit the number of operators and the number of bikes and e-scooters per zone.
Minimum Operating Requirements:
no
Safe Infrastructure Requirements:
Any specific infrastructure improvements required for successful operations would need to be considered and approved by Auckland Council and Auckland Transport.
Operators must provide 24-hour communication channels for users, including a clearly advertised telephone number provided on their website, apps and bicycles and/or e-scooters, and must also have a complaints handling process. Operators must have a clear plan in place to be able to respond to queries and complaints to minimise escalation to Auckland Council. Operators must be able to provide Auckland Council with a record of their complaints and response times logs when requested.
Terms and conditions of use must be agreed by users when they use the bicycle or e-scooter equipment and these terms must promote safe and legal riding or scooting, and good parking behaviour.
Operators must provide Auckland Council with a detailed social media and communication plan.
Operators should have systems in place that incentivise good parking behaviour and penalise non-compliance by users.
Operators must send a detailed plan on how they will ensure each bicycle is always supplied with a helmet that meets current safety standards as required by New Zealand law.
Data Specification Requirements:
GPS Required? Yes
Data Requirements:
Operators shall provide Auckland Council with real-time information on the entire fleet through a documented application program interface (API) from day one. The data to be published to the Auckland Council API will include the following information in real time for every parked bicycle or e-scooter:
1. Bicycle or e-scooter identification number
2. GPS Co-ordinate
3. Availability start date
4. Availability start time
5. Fuel level (if electric)
6. Date of last service
7. Time to next service
8. Service status
Public data reporting:
Data will be pushed to a central MaaS Platform using an
API (note: this feed could be pulled directly from the company’s existing app). This system will query the transport service provider’s database and return available options to the customers to view, compare, book, and (eventually) pay for this mode of transport.powered by a real-time data processing platform, and operates on open data principles.
8.1 Operators of new transport services, including cycle and e-scooter share schemes, should ensure the technological capability to integrate their services into this Mobility
Marketplace, allowing customers to view all transport choices, in one place. The information outlined in Appendix 1 will be pushed to a central MaaS Platform using an
API (note: this feed could be pulled directly from the company’s existing app). This system will query the transport service provider’s database and return available options to the customers to view, compare, book, and (eventually) pay for this mode of transport.