no
Operating Area Types:Permitted parking areas include: blocks with sidewalks within the planting or Amenity Zone, at a City-owned bicycle corral, or at City-designated areas; or on Blocks without Sidewalks, within two feet of the curb, not on private property, and not otherwise interfering with the public Right-of-Way. Required: upright when parked; do no impede the regular flow of travel in the City of Raleigh Right-of-Way or otherwise cause of violation of the City Code.
State Standard
Meet local, State and Federal standards.Maximum fleet permitted per provider: 500
Maximum 500, minimum 50; As of 2019 October, only one operator permitted, so unclear if city-wide cap will be higher than 500 if additional operators get a permit.
Minimum Operating Requirements:
3 rides per day; If MOU drops below 3 rides per vehicle per day, Licensee must remove the number of fleet vehicles necessary to meet or exceed 3 rides per day MOU.
| Type | Amount | Frequency |
|---|---|---|
| Application | USD$ 290 | |
| Per Vehicle | USD$ 300 | Annually |
| Operating Permit | N/A |
Payment Method Requirements:
Diverse payment options, including options for persons with neither a smart phone nor a credit card to rent its shared device.
Fare Regulation:
Communicate to users sufficient information on charges that may be made, including rates and dollar amounts of fees, including rental charges, minimum charges, maximum charges, charges for additional time, and charges for overage periods. Also required: equity plan that would propose any reduced rates and would include a plan for making scooters available to persons without a smartphone or credit card; communicate sufficient information on charges that may be made, including rates and dollar amounts of fees, including rental charges, minimum charges, maximum charges, charges for additional time, and charges for overage periods.
Equity Requirements:
Gotcha has a requirement for equitable distribution of scooters through the community, with at least 20% of scooters be deployed in “communities of concern” in Raleigh as designated by the City.
Gotcha required to provide a plan for equity that would propose any reduced rates and would include a plan for making scooters available to persons without a smartphone or credit card.
Licensee shall implement programs to reduce barriers to low-income persons to rent its Fleet Vehicles by providing diverse payment options, including options for persons with neither a smart phone nor a credit card to rent its shared device. These options shall be made accessible to low-income persons at multiple locations within the area of operation.
Licensee must submit a plan, within thirty (30) days of execution of this Agreement by all parties, outlining how their services will be made available to those without access to smart phone and/or bank account.
At least 20% of the Fleet Vehicle inventory shall be available and maintained within groups of census tracts designated as "Communities of Concern", as designated by the City of Raleigh Department of Transportation.
Licensee shall communicate to Users sufficient information on charges that may be made, including rates and dollar amounts of fees, including rental charges, minimum charges, maximum charges, charges for additional time, and charges for overage periods.
Licensee must submit a plan, within thirty (30) days of execution of this Agreement by all parties, outlining how their services will be made available to those without access to smart phone and/or bank account.
Licensee shall submit a maintenance, operations, cleaning, disposal and repair plan for the Fleet Vehicles.
Licensee shall provide a twenty-four (24) hour Customer Service telephone number for persons to report safety concerns, maintenance issues, complaints, or ask questions.
The Agreement sets out the specific location where scooters may not be parked in, on, or adjacent to, informing the Licensee that it is their responsibility to educate their Users that this is not allowed.
Data Specification Requirements:
GPS Required? Yes
Data Requirements:
Required: monthly and annual reports on rate structures offered to all Users; City access to a near-real time dashboard that would provide the following data: Total trips for the month, and for each week in the month: total trip distance, average trip distance and duration, number of vehicles in circulation, daily trips per vehicle, number of vehicles damaged, number of users in the Raleigh area, number of complaints.
Licensee shall provide the City with anonymized near real-time data (information that is delivered immediately after collection) on all Fleet Vehicles located within the City of Raleigh, upon request.