noOperating Area Types:
Public areas where riding and parking electric scooters is not permitted are scheduled below. Golden Mile (on Lambton Quay starting from Whitmore Street along to Willis Street and along Manners Street); Cuba Mall; and the Botanic Gardens, including the Rose Garden and Anderson Park, Bolton Street Cemetery, Otari-Wilton’s Bush and Truby King Park.
noneAll electric scooters must have front and rear lights. Light systems must continue to run while waiting at intersections.
The Council reserves the right to limit the number of operators and the number of electric scooters.
The Council reserves the right to enforce a minimum number of electric scooters per operator.
There is no cost to operators to apply to be one of the evaluation period operators.
Successful operators will be required to pay the following for the evaluation period:
$615 licence fee for a licence up to 18 months in duration. $12.50 per licenced scooter towards a public education campaign.
$45 per licenced scooter towards monitoring of compliance.
$25 bond per licenced scooter. To be returned to operators at the conclusion of the licence.
Connection to Other Government Goals:
There is potential for an electric scooter share to reduce car trips within Wellington City.
Electric scooters would also complement cycle paths and the public transport network. It is important to note that Wellington City Council needs to be flexible and able to respond to changes in consumer demand and the use of electric scooters and how these may vary with things like seasonal weather.
Safe Infrastructure Requirements:
Any specific infrastructure improvements required for successful operations would need to be considered and approved by the Council.
Operator to pay $12.50 per licenced scooter towards a public education campaign.
Operators must provide 24-hour communication channels for users, including a clearly displayed telephone number on their website, apps and electric scooters.
Operators must have a complaints handling process. Operators must be able to provide the Council with a record of their complaints and response times logs when requested.
When an incident has been referred to the operator by the Council’s call centre, the operator must promptly advise the Council how the matter was resolved within the following timeframes: Urgent safety issue 2 hours, Routine incident/complaint 12 hours.
Terms and conditions of use must be agreed by users when they use the electric scooters and these terms must promote safe and legal riding, and good parking behaviour.
Data Specification Requirements:
GPS Required? Yes
If requested, operators shall provide the Council with real-time information on the entire fleet through a documented application program interface (API). The data to be published to the API may include (but not be limited to) the following information in real time for every electric scooter:
1. Electric scooter identification number
2. GPS co-ordinate
3. Availability start date
4. Availability start time
5. Battery level
It is a requirement that anonymised data collected by the operator is shared with the Council, on request, to assist with ongoing network planning, facility improvements and the development of an electric scooter policy. The following table sets out what minimum data is required. This is to be sent to the Council on a fortnightly basis, by 12 noon on a Tuesday for the previous fortnight ending on the preceding Sunday. The report should include the following information added to the above:
• Trip time of day – an hourly breakdown rather than the 6 hour period totals
• Heat map of use across Wellington City.
• Deployment locations overlaid with heat maps.
• Number of issues and complaints from users opened, closed, outstanding.
• Number of issues and complaints from the Council opened, closed, outstanding and
the average response time
• Number of urgent matters dealt with under clause 6.3, and the number dealt with
within 2 hours
• Number of routine matters dealt with under clause 6.3, and the number dealt with
within 12 hours
• Number of reported crashes, and the circumstances if known.
Council will contract a third party software company to provide data management services
and will be required to share data collected by the operator with the third party software
company. The Council will share this data using the Mobility Data Specification (MDS)
Provider Application Program Interface