Provider communication responsibilities:
- Contact methods
- Multilingual interface/website
- Personal data collection disclosure
- Operation rules
The customer service telephone number must be available during system service hours.
You must have a multilingual web page, which contains at least:
- Instructions for use;
- User's Guide;
share the information listed below, unless you have the legal restrictions to deny your access, in which case you must present them to document your non-compliance since it is part of the evaluation.
- Rate scheme;
- Map of exclusive drawers;
- Open data of the system operation that can be updated monthly;
- Rights and obligations of the operator.
Data Specification Requirements:
The downloadable information on the page should be available in .json format and be consulted via REST API. The downloadable information will be as follows: Origin, trip tracking, destination, trip start time, trip end time, trip ID, vehicle id, user gender, user age. Attached to the General Specifications of Shared Bicycle Power (GBFS);
Public data reporting:
Operators must put online a website with the real-time location of total devices that are not making a trip and are available for use. The page must offer the large total of devices operating in the metropolitan area of Guadalajara, the number of trips made on the day, the week, the month, the year and the total accumulated trips, the number of registered users.