20 mph
For all dockless electric scooters and bicycles used in Dockless Mobility Systems, the maximum motor-assist speed for licensed units shall be 20 mph, when ridden in the street environment.
Operating Area Types:Select area. Shared micromobility service operators are licensed to operate in Austin's downtown Austin project coordination zone. Supplemental licenses permit operators to provide additional units in areas outside of the downtown area project coordination zone.
Areas Where Operation is Prohibited:Prohibited: within parks, publicly accessible plazas subject to City license agreements with private property owners, off-street parking lots/garages, state owned land and/or facilities, campuses, or other areas outside of the City of Austin public right-of-way, unless authorized by a separate agreement.
Permitted areas include: hard surface (e.g. concrete, asphalt) within the landscape/furniture zone of a sidewalk so long as there is at least 3-foot pedestrian clear zone; At a public bike rack; and Any area designated by Parking Boxes, or other method as determined by the Director.
ISO 4210, National Standard, State Standard
Code of Federal Regulations and the (ISO) 43.0, City definition CPSC in Public Law 107-309 for standards around weight bearing; Section 551.104 of the TexasTransportation Code for lights. CPSC Public Law 107-309 for Low Speed Electric Bicycle and 15 U.S.C. Chapter 47 Section 2085Maximum fleet permitted per provider: 500
The Director shall limit the number of units licensed to a maximum of five hundred (500) units, per initial license. The Director may issue supplemental licenses, per mobility unit type, to deploy additional units outside the initial license area, in increments of two hundred and fifty (250) units, per licensed area, provided they meet the following criteria: 1. The licensee provides a specific geographic area, in ESRI ArcGIS shapefile format, of at least 5 square miles in size; 2. All additional units shall be deployed outside of the Downtown Austin Project Coordination Zone (DAPCZ) as verified in real-time through a web based application programming interface (API); 3. The performance bond is adjusted at $100/unit to cover all units operated by the licensee; and 4. There is not another compelling reason, as determined by the Director, to limit fleet size. The Director may permit additional units within a supplemental licensed area in increments of 250 units per type, provided the deployed units meet an average of 3 trips per day, determined by monthly usage.
Minimum Operating Requirements:
The total number of deployed units within a licensed area must maintain a minimum average of 2 trips per day, determined by monthly usage. Should this demand not be met, the Director may require a portion of the units to be relocated or removed. The Director may permit additional units within a supplemental licensed area in increments of 250 units per type, provided the deployed units meet an average of 3 trips per day, determined by monthly usage minimum average of 2 trips per day, determined by monthly usage, Should this demand not be met, the Director may require a portion of the units to be relocated or removed. The Director may permit additional units within a supplemental licensed area in
22 increments of 250 units per type, provided the deployed units meet an average of 3
23 trips per day, determined by monthly usage
| Type | Amount | Frequency |
|---|---|---|
| Application | USD$ 30 | |
| Per Vehicle | USD$ 100 | Annually |
| Operating Permit | N/A |
Payment Method Requirements:
Required: Non-Smartphone Options
Cash Payment Options
Fare Regulation:
Required: rates that are clearly and understandably communicated to the customer prior to use; Low-Income Pricing Plan
Connection to Other Government Goals:
no
Safe Infrastructure Requirements:
no
Equity Requirements:
Licensee shall be responsible for implementing and submitting to the Director a marketing and outreach plan at its own cost to promote the use of dockless mobility in neighborhoods currently underserved by dockless mobility options, (initially defined as less than 25 licensee units per square mile, subject to change at the Director’s discretion) including offering an affordable option that does not require the user to access the service via a smartphone application for any customer with an income level at or below 200% of the federal poverty guidelines.
Licensee shall participate in City of Austin initiatives that raise awareness for accessibility, mobility and the safety of pedestrians and mobility unit users.
Licensee may allow users (customers) to opt-in (not opt-out) to providing access to their contacts, photos, files, other private data and 3rd party data sharing only with clear notice to the customer
Licensee shall have a customer service phone number, website, and smart phone application customer interface that are available (24) twenty-four hours a day, (7) seven days a week for customers to report safety concerns, complaints or ask questions.
Licensee shall have visible language that notifies the user of the City of Austin’s “Dockless Mobility Code of Ethics”
Each Dockless Mobility Unit shall prominently display the name of the licensee, their current contact information and a unique unit number
Data Specification Requirements:
GPS Required? Yes
Data Requirements:
Licensee shall provide the Director or a Director-authorized third party, with real time and historical information for their entire fleet through a documented web based application programming interface (API). The licensee is directly responsible for providing the API key to the Director and shall not refer the City to another subsidiary or parent company representative for API access. The API shall deliver data according to the most current Director authorized specifications, in a manner that protects individual user privacy.
Licensee shall provide the Director or a Director-authorized third party, with real time and historical information for their entire fleet through a documented web based application programming interface (API). The licensee is directly responsible for providing the API key to the Director and shall not refer the City to another subsidiary or parent company representative for API access. The API shall deliver data according to the most current Director authorized specifications, in a manner that protects individual user privacy.
On a monthly basis, all licensees shall provide a complaint history report including the number of complaints, the nature of the complaints, and the time it took to remedy the complaint. On a monthly basis, all licensees shall provide a collision history report including the number, severity, location and time of crash, in a format as determined by the Director.
Public data reporting:
Austin Dockless Application Programming Interface (API). The API acts as a geospatial interface to the Dockless Vehicle Trips dataset and powers the Dockless Data Explorer.
Public data reporting URL: See data reporting website