no
Operating Area Types:As part of the engagement process, operators must work with the Council to determine an appropriate scheme size that is fit for purpose for the city.
Operators must come to an agreement with the Council on where bikes can and cannot be parked. Bikes should be parked beside cycle parking stands where possible. If this is not possible they should be parked where they do not impede on pedestrian and vehicle access.
The Council may require operators to ensure users do not park bikes in specific areas. Public areas where parking bikes is not permitted: Golden Mile (parts of Lambton Quay, Willis Street, Manners Street and Courtenay Place); Not on any footpath except in designated bike parking areas; Cuba Mall Not on any space except in designated bike parking areas; All parks in the central area and within the Wellington Waterfront area; Not on any space except in designated bike parking areas.
National Standard
Operators must have a system in place to ensure bicycle equipment, including helmets, continues to comply with legal standards and requirements. At a minimum, bicycles should be given a full service every six months, with both helmets and bicycles given regular checks and repairs throughout the year. All mechanical services and repairs must be logged and available for review by the Council whenever requested or to an agreed reporting schedule.The Council reserves the right to limit the number of operators and the number of bikes.
Connection to Other Government Goals:
Wellington City has seen a significant increase in the number of people cycling in recent years. With 167,000 people living within a 30 minute bike ride to the city centre, Wellington is an ideal candidate for cycle initiatives that support the success of new cycle ways such as Cycle Share schemes. The potential to get more people cycling is big, and dockless bikes are a way to make cycling more accessible and will complement Wellington’s cycle network and existing public transport network.
Safe Infrastructure Requirements:
Any specific infrastructure improvements required for successful operations would need to be considered and approved by the Council.
Operators must provide 24-hour communication channels for users, including a clearly displayed telephone number on their website, apps and electric scooters.
Operators must have a complaints handling process. Operators must be able to provide the Council with a record of their complaints and response times logs when requested.
When an incident has been referred to the operator by the Council’s call centre, the operator must promptly advise the Council how the matter was resolved within the following timeframes: Urgent safety issue 2 hours, Routine incident/complaint 12 hours.
Terms and conditions of use must be agreed by users when they use the bicycle equipment and these terms must promote safe and legal riding, and good parking behaviour. This could include a link to the NZ Cycling Rules.
Data Specification Requirements:
GPS Required? Yes
Data Requirements:
If requested, operators shall provide the Council with real-time information on the entire fleet through a documented application program interface (API). The data to be published to the API may include (but not be limited to) the following information in real time for every parked bicycle:
1. Bicycle identification number
2. GPS Co-ordinate
3. Availability start date
4. Availability start time
5. Fuel level (if electric)
1. Bicycle identification number
2. GPS Co-ordinate
3. Availability start date
4. Availability start time
5. Fuel level (if electric)
Public data reporting:
An open data contract will need to be established with NZTA to enable data to pass through the MaaS platform in an open license agreement. The information outlined in Appendix 1 will then be pushed to a central MaaS Platform using an API (note: this feed could be pulled directly from the company’s existing app).
Customer data integration and transfer may be required in the future, both with Wellington Region’s journey planning platforms and NZTA’s Mobility as a Service project (as digital capabilities are extended). The Council may update this condition if or when required.