noOperating Area Types:
Auckland Council encourage operators to introduce slow-speed zones via geofencing. This would automatically reduce the scooters’ speed in high pedestrian areas, during wet weather or during times after dark.
Scooters must not be parked or allowed to remain on or in inappropriate locations such as:
• on footpaths that are narrow;
• where they could pose a safety hazard; or
• where they could interfere with pedestrian access generally or access to amenities.
• No more than 6 scooters from each licensee may be deployed each morning in any one location and when re-balancing.
Operators must come to an agreement with Auckland Council on where e-scooters can and cannot be parked.
The council reserves the right to enforce a minimum and a maximum number of scooters per operator and also per geographic area of operation (Tiers)
Connection to Other Government Goals:
E-scooter share schemes have the potential to help fill transit gaps in Auckland’s city centre by providing low-cost and environmentally friendly first and last leg transport options. This Code of Practice applies to all operators and sets out the operational and safety standards that operators must adhere to in order to be issued with and maintain an approval to operate in Auckland under the Trading and Events in Public Places Bylaw 2015.
Safe Infrastructure Requirements:
Any specific infrastructure improvements required for successful operations would need to be considered and approved by Auckland Council and Auckland Transport
Required: 24-hour communication channels for users, including a clearly advertised telephone number provided on their website, apps and scooters, and must also have a complaint handling process. Operators must have a clear plan in place to be able to respond to queries and complaints to minimise escalation to Auckland Council.
Operators will run ambassador programmes to provide their users with information that includes but is not limited to, good user behaviour, safety advice and incident reporting education, and to inform them when they are not adhering to terms and conditions of use. They will also have a process for managing non-compliance of their terms and conditions by users.
Terms and conditions of use must be agreed by users when they use the e-scooter equipment and these terms must promote safe and legal riding or scooting, and good parking behaviour. The operator must provide the user with New Zealand regulations but can also advise their own additional safety recommendations.
Operators must have systems in place that incentivise good riding and parking behaviour and penalise non-compliance by users.
Data Specification Requirements:
GPS Required? Yes
All personal information must be collected, processed and stored in accordance with the requirements of the New Zealand Privacy Act 1993. It is a requirement that anonymised data collected by the operator is shared with Auckland Council to assist with transport planning and reporting, including ongoing network planning, management of the dockless e-scooter share scheme and cycle facility improvements.
The usage data is to be provided in an agreed format, preferably in Mobility Data Specification (MDS) format. This is to be sent to or available for Auckland Council to access whenever requested or to an agreed reporting schedule. Operators shall provide Auckland Council with real-time information on the entire fleet through a documented application program interface (API) from day one. The data to be published to the Auckland Council API will include the following information in real time for every parked scooter:
Scooter identification number
Availability start date
Availability start time
Date of last service
Time to next service
Auckland Council reserves the right to display information about e-scooter share operators on their websites.
Operators will also be required to submit the following reports:
• weekly reporting of incidents, investigations and corrective actions in Auckland.
• weekly consolidated reporting of incidents, investigations and corrective actions in other NZ markets where the licensee operates.
• immediate reporting of actual or potential systemic hardware and software issues in other jurisdictions where the operator is present
• monthly reporting of safety initiatives undertaken in all NZ markets where the licensee operates; including system and process changes, user education and engagement activities, communication and messaging including in-app messaging.
• complaints and response times logs
• monthly reporting of maintenance program and any issues arising, including the number of
e-scooters which have not been subject to a full maintenance inspection during the period
• monthly update of a comprehensive safety risk registers and any new issues or change in
status of existing issues.
• Operators must provide quarterly reports of their analysis of reported incidents and safety
performance data and identification of how this is informing improved safety performance.