Provider communication responsibilities:
- Contact methods
- Community events/engagement
- Education Plan/Program
- Helmet use
- Operation rules
Required for application: Education plan that describes how the Applicant will Ensure Customers are aware of:
a. Proper riding behavior on streets and pathways;
b. The rules for where to park Bicycles safely and correctly; and
c. Helmet laws and requirements.
Permit Holders must have In‐App ability to communicate by text or alert to let the Customer know if a Bicycle is parked in a non‐permitted area.
Permit Holders must have visible language on each Bicycle, within the In‐App software, and on the website, that requires Customers to follow all the relevant laws including Federal, Provincial, and City legislation.
Permit Holders must provide targeted community outreach at their own cost to inform the citizens of Calgary about dockless Bike Share. Target community outreach includes:
1. Participation or attendance at public meetings and events;
2. Participation or attendance at community‐led events or gatherings;
3. Meeting with Business Improvement Areas (BIA’s), community associations, business owners, and other groups in the Service Area; and
4. Hosting community events within the Service Area.
Required: create and maintain a company website and/or a social media platform that clearly states the terms of service, including Customer instructions, privacy policies, and all rental fees and costs; at least
Data Specification Requirements:
The City requires access to historical Trip and fleet status changes, which must be stored by the Permit Holder and made accessible to The City at any time during the Permit, and for at least six months after Phase Two ends. Unless otherwise stated, this data should comply with the data tables in appendix E – Item E.2 and E.3, which are based on the Mobility Data Specification (MDS)
Public data reporting:
Shared Mobility Open Data Portal
Public data reporting URL:
See data reporting website