Calgary, AB, Canada

May 7, 2019
Regulation Type: Permit requirements for pilot program
Vehicle Types: Unpowered bicycle, Electric powered bicycle
Dockfulness: Dockless

Table of Contents

Operating Regulations & Restrictions


Maximum Speed


Areas Where Operation is Prohibited:
  • Sidewalk

The 7 Avenue Transit Corridor does not permit the use of Bicycles as per Transit Bylaw 4M81 14 (14)(a). This corridor also includes the sidewalk immediately adjacent to a station platforms for the train.


  • Landscaping / parkway / furniture zone
  • Sidewalk

Prohibited: in a way that obstructs or interferes in the Sidewalk zone or Edge zone at any time; in the absence of a Furniture Zone, Bicycles must not be parked in a way that impedes pedestrians moving through the Sidewalk zone and Frontage zone to access any buildings. Bicycles must be parked parallel to the curb line leaving at least 2.0 metres of sidewalk zone unobstructed for pedestrian movements. Bicycles must not be parked where these minimum distance requirements cannot be met.
Parking prohibited:
1. C‐Train stations, Bus terminals, MAX stations, and Bus zones, except in designated parking areas;
2. Loading zones;
3. Accessible parking zones;
4. Wheelchair ramps, Bicycle ramps or curb ramps;
5. Bridges;
6. Center median islands;
7. Within 1.5 metres of an access to a garage or driveway;
8. Street furniture that requires pedestrian access (benches, pay parking station, bus shelters); or
9. Within shrub beds or within 0.5 metres of trees.

Vehicles, Fleets, Fees, Fares

Vehicle Requirements

ISO 4210, State Standard

International Organization for Standardization ‐ ISO 43.150 – Cycles, subsection 4210;
Alberta government Vehicle Equipment Regulation, Alta. Reg. 122/2009 including but not limited to Division 5;

Also required: Easily visible contact information including a toll‐free phone number and e‐mail address on each Bicycle; adjustable seat posts; all‐weather tires; front and Rear Fenders; Cargo basket; Kickstand that can keep the bike upright when it is windy; Bell or sound‐making device; Reflective decals for the Bicycle and both tires; Lights on the front and back that turn on automatically and stay on while in operation; company idenifier and unique identifier number; and active location tracking component capable of providing real‐time location data of the Bicycle, even when it’s not in use; Permit number issued by The City to the Permit Holder.
If Permit Holders have fleets that consist of Power Bicycles they must meet all conditions outlined above, as well as meet any additional Federal, Provincial and City legislation related to Power Bicycles. Power Bicycles must have a battery level indicator at least shown in the Permit Holders In‐App software, if not on the Bicycle itself.


Maximum fleet permitted per provider: 1,500

For Phase Two, the minimum permitted fleet size is 250 Bicycles per Permit Holder. An Applicant may apply up to the Maximum Fleet Size of 1500 Bicycles.


Type Amount Frequency
Application CAD$ 600 (USD$ 450)
Per Vehicle CAD$ 25 (USD$ 19) Annually
Operating Permit N/A

Application for Phase Two: $600 per application; $300 per re‐application.
Phase Two Permit: $15 per Bicycle based on approved fleet size
Bicycle Parking Improvements: $10 per Bicycle based on approved fleet size
Phase Two Security Deposit: $25 per Bicycle to a maximum of $15,000 per Permit Holder

Fares & Payment Methods

Payment Method Requirements:

  • Cash payment
  • Credit-card payment
  • Non-digital payment

Payment method by which a Customer who has no smartphone, credit card, or other means of electronic payment, can use their system.

Fare Regulation:
Permit Holders must offer a discount rate program plan. The plan must detail how the Permit Holder will ensure its services are affordable, accessible and equally distributed for low income residents of Calgary.

Government & Equity


Connection to Other Government Goals:
The Pilot will help achieve The City ’s stated mobility goals in the Calgary Transportation Plan and Cycling Strategy.

Government Parking Requirement:

  • Designated parking areas

The City anticipates designating Bicycle parking areas in high pedestrian traffic locations such as business improvement areas, transportation hubs or in other public spaces. The purpose of these parking areas is to provide an orderly and intuitive location to place Bicycles and will not necessarily require racks to physically lock Bicycles. The City will be responsible for the installation and maintenance of these designated parking areas. Permit Holders will be responsible for marking these areas appropriately on their In‐App software. The City may cap the number of Bicycles allowed within each parking area.
Bicycle Parking Improvements Fee for the construction and maintenance of parking zones.


Equity Requirements:

  • Low income - individuals
  • Vehicle distribution
  • Fee structure

Permit Holders must offer a discount rate program plan. The plan must detail how the Permit Holder will ensure its services are affordable, accessible and equally distributed for low income residents of Calgary.

Communications and Data


Provider communication responsibilities:
  • Contact methods
  • Community events/engagement
  • Education Plan/Program
  • Helmet use
  • Parking
  • Operation rules

Required for application: Education plan that describes how the Applicant will Ensure Customers are aware of:
a. Proper riding behavior on streets and pathways;
b. The rules for where to park Bicycles safely and correctly; and
c. Helmet laws and requirements.
Permit Holders must have In‐App ability to communicate by text or alert to let the Customer know if a Bicycle is parked in a non‐permitted area.
Permit Holders must have visible language on each Bicycle, within the In‐App software, and on the website, that requires Customers to follow all the relevant laws including Federal, Provincial, and City legislation.
Permit Holders must provide targeted community outreach at their own cost to inform the citizens of Calgary about dockless Bike Share. Target community outreach includes:
1. Participation or attendance at public meetings and events;
2. Participation or attendance at community‐led events or gatherings;
3. Meeting with Business Improvement Areas (BIA’s), community associations, business owners, and other groups in the Service Area; and
4. Hosting community events within the Service Area.
Required: create and maintain a company website and/or a social media platform that clearly states the terms of service, including Customer instructions, privacy policies, and all rental fees and costs; at least


Data Specification Requirements:

  • MDS
  • GBFS

GPS Required? Yes

Data Requirements:
The City requires access to historical Trip and fleet status changes, which must be stored by the Permit Holder and made accessible to The City at any time during the Permit, and for at least six months after Phase Two ends. Unless otherwise stated, this data should comply with the data tables in appendix E – Item E.2 and E.3, which are based on the Mobility Data Specification (MDS)

Public data reporting:
Shared Mobility Open Data Portal

Public data reporting URL: See data reporting website

External Links

The Micromobility Atlas is a collaboration between SUMC, the New Urban Mobility alliance, and the WRI Ross Center for Sustainable Cities.