Council may specify speed restrictions may be required. This information must be conveyed clearly to the customer.
Operating Area Types:
Council may specify where PHD’s can and cannot be parked.
PHD’s must not be parked, docked or allowed to remain on or in inappropriate locations such as:
• on footpaths that are narrow;
• where they could pose a safety hazard; or
• where they could interfere with pedestrian movement
National Standard
PHD equipment must be deployed new and be of sufficiently high quality to withstand constant public use and exposure to the Hamilton elements, while meeting rider safety and comfort standards.PHD Operational Plans must include detail on Operational Matters, including how PHD’s will be charged and redistributed around the city to avoid bunching, being left out of zone or in low use or nuisance areas.
Connection to Other Government Goals:
Objectives: To ensure that PHD’s: are well-designed and complement Hamilton’s bicycle network development and public transport network; support the Access Hamilton Strategy, the Central City Safety Strategy, the HCC Open Spaces Plan, the River Plan, the HCC Disability Policy and HCC Biking Plan.
Operators must provide 24-hour communication channels for users, including a clearly advertised telephone number provided on their website, apps and PHD’s, and must also have a complaint handling process.
Operators will run ambassador programmes to provide their users with information that includes but is not limited to, good user behaviour, safety advice and incident reporting education, and to inform them when they are not adhering to terms and conditions of use. They will also have a process for managing non-compliance of their terms and conditions by users.
Terms and conditions of use must be agreed by users when they use the PHD equipment and these terms must promote safe and legal riding or scooting, and good parking behaviour.
Data Specification Requirements:
GPS Required? Yes
Data Requirements:
Required: anonymised data collected by the Operator is shared with Council to assist with ongoing network planning and cycle facility improvements.
-Provider_id / Provider_name / Device_id / Vehicle_id / Vehycle_type / Propulsion_type / Trip_id /Trip_duration / Trip_distance / Route / Accuracy / Start_time / End_time
Operators shall provide Council with real-time information on the entire fleet through a documented application program interface (API) from day one. The data to be published to the Hamilton Council Application Programming Interface (API) will include the following information in real time for every parked PHD:
• PHD identification number
• GPS Co-ordinate
• Availability start date
• Availability start time
Council reserves the right to display information about PHD hire Operators on their websites.
Operators of PHD hire schemes should ensure the technological capability to integrate their services into the New Zealand Transport Agency’s (NZTA) Mobility as a Service (MaaS) project.
11.1. Operators will also be required to submit the following reports:
a) immediate reporting of:
I. any incident affecting the safety of employees, customers and the public
II. actual or potential systemic hardware and software issues in other jurisdictions where the Operator is present
a) weekly reporting of:
I. incidents, investigations and corrective actions in Hamilton City.
II. consolidated reporting of incidents, investigations and corrective actions in other NZ markets where the permit holder operates.
III. complaints and response times logs
b) monthly reporting of:
I. safety initiatives undertaken in all NZ markets where the permit holder operates; including system and process changes, user education and engagement activities, communication and messaging including in-app messaging.
II. maintenance program and any issues arising, including the number of escooters which have not been subject to a full maintenance inspection
during the period.
III. the number of PHD’s newly deployed, and the number of PHD’s recycled / sent to landfill.
IV. comprehensive safety risk registers and any new issues or change in status of existing issues.
c) quarterly reporting of:
I. analysis of reported incidents and safety performance data and identification of how this is informing improved safety performance.
II. detailed information on:
• The rolling average life-span of a device
• The rolling average life-span of each type of peripheral
• The number of devices and number of each type of peripheral that has reached end-of-life during each quarter
• The actual volume of each material type recycled
• The actual volume of each material type disposed of to landfill
• The actual volume of each material type disposed of other than via recycling or landfill
Public data reporting:
Operators of PHD hire schemes should ensure the technological capability to integrate their services into the New Zealand Transport Agency’s (NZTA) Mobility as a Service (MaaS) project.