15 mph
Operating Area Types:
Required: service to the Core Service Area upon permit issuance, as designated in the Service Area Map.
No more than 40% of each permittee's fleet shall be deployed within the Downtown Core at any time to prevent an over-concentration of scooters and to encourage availability in communities outside downtown with fewer mobility options.
Required to maintain minimum number of scooters as specified in the Minimum Threshold Table, and maintain at least 75% coverage for 75% of the time between 6am and 10pm in the Key Neighborhoods outside the Downtown Core as defined in the Service Area Map. https://www.sfmta.com/sites/default/files/reports-and-documents/2019/07/2019_powered_scooter_share_permit_application.pdf
State Standard
Required: vehicles to employ tamper-resistant security hardware; accommodate a range of users. Operator must pilot Adaptive Scooters for persons with disabilities.Maximum fleet permitted within jurisdiction: 2,500
The SFMTA, after a determination of the total number of permittees is made, will determine the total permitted citywide fleet size, and will split this fleet size. The SFMTA expects to permit between 1,000 and 2,500 shared scooters per permittee to operate in the City.
Permittees must maintain more than 50% of their permitted fleet size for 25 out of any 30 consecutive rolling days for the duration of the permit.
| Type | Amount | Frequency |
|---|---|---|
| Application | USD$ 5,132 | |
| Per Vehicle | USD$ 75 | N/A |
| Operating Permit | USD$ 36,613 | Annually |
1. A non-refundable permit application fee of $5,132, due at the time of application. This covers the cost of staff time to review applications and no application will be considered complete until this payment is remitted.
2. If selected, a separate annual permit fee of $36,613 due at the time of permit issuance to recover costs associated with administering the Powered Scooter Share Program.
3. If selected, a public property repair and maintenance endowment totaling $2,500, to ensure adequate funds are available to reimburse the City for public property repair and maintenance costs that may be incurred, including but not limited to any costs of repairing or maintaining damaged public property by the Powered Scooter Share Operator or its customers, removing and storing scooters improperly parked or left unattended on public property, and addressing and abating any other violations.
4. If selected, a fee of $150 to SFMTA for every two Powered Shared Scooters permitted to cover the cost of procurement and installation of one standard SFMTA bicycle rack.
Payment Method Requirements:
Required: electronic payment system compliant with the Payment Card Industry Data Security Standards. Each transaction shall include the scooter identification number corresponding to the make and model of the scooter registered with the SFMTA.
Fare Regulation:
1) Low-income user plan that waives any applicable scooter deposit and offers a minimum 50% discount off rental fees or unlimited trips under 30 minutes, and a cash option, to any user with an income level at or below 200% of the federal poverty guidelines, including details on the enrollment process.
2) Any other discounted customer plans, along with corresponding participant qualification requirements.
3) Strategy for achieving the goal of one low-income plan member for every five scooters authorized.
4) Proposed rates, including any membership plans.
5) Cash payment options.
6) Plan for offering service to users without a smart phone.
7) Variable rates (or other incentives) based on trip duration to prioritize short term trips, maximize fleet availability, and discourage an overconcentration of scooters in the downtown core.
8) Billing and customer service business rules for lost scooters.
9) Plan for offering incentives for trips starting or ending along key transit lines or at transit hubs, including the plan to advertise any incentives to users.
10) Plan for promoting the low-income user plan. Applicants that demonstrate a strong commitment to expanding affordable access (by promoting low-income plans in-app, for example) will receive higher marks in the application review.
Connection to Other Government Goals:
1. Make transit and other sustainable modes of transportation the most attractive and prefered means of travel. 2. Enhance and expand use of the city's sustainable modes of transportation 3. Improve the quality of life and environment in region. 4. Guide emerging mobility services so they are consistent with sustainable transportation principles.
Safe Infrastructure Requirements:
Permittee pays $150 to SFMTA to cover procurement and installation of one standard SFMTA bicycle rack for every two Powered Shared Scooters permitted
Government Parking Requirement:
Parking permitted: on the area of the sidewalk closest to the curb or in specially-designated areas, such as bike racks. Scooters parked along the curb should be in line with and between fixed objects (trees, trash cans, bike racks, newspaper racks, etc.).
Required: enough space for other sidewalk users; scooters parked upright;
Prohibited: parking at corners, on or in front of curb ramps, crosswalks, or anywhere two pedestrian paths of travel intersect; parking on narrow sidewalks that are less than 9 feet wide (approximately three times the length of one scooter); parking against building facades; obstructing access to bus stops or areas where riders wait or get on/off the bus; loading zones marked by a yellow or white curb; or blue accessible parking spaces; obstructing access to fire hydrants or other fire hose access points, emergency exits, or utility boxes; parking in front of doors, driveways, ramps, stairs, handrails, blocking access to vehicle or bike lanes, near door entry systems, or other access points; parking in front of, on top of, or attached to sidewalk amenities and landscaping, such as seating areas, kiosks, ATMs, mailboxes, news racks, trash receptacles, benches, parklets, and planted areas or features, such as tree wells or planting strips.
Equity Requirements:
Required: offer low-income customer plan that waives any applicable scooter deposit and offers a minimum 50% discount off rental fees, or a plan that offers unlimited trips under 30 minutes, to any customer with an income level at or below 200% of the federal poverty guidelines. Goal: one low-income plan member for every five scooters authorized under this Permit. Calfresh, PG&E Care and Muni Lifeline eligibility are acceptable income verification proxies for low-income memberships.
Mobile apps and other customer interface technology must be fully accessible to persons with disabilities and accessible to screen readers, and must comply with Section 508 of the United States Workforce Rehabilitation Act of 1973.
Adaptive Scooter Plan: Permittee shall provide the SFMTA with an Adaptive Scooter Pilot Plan that describes Permittee's commitment to piloting Adaptive Scooters during the permit period, details Operator’s plans to deploy Adaptive Scooters to increase accessible travel options, and provides details on how the design of the device was developed. Permittee shall demonstrate how input/feedback from people with disabilities was incorporated into this plan.
Application Requires: description of how information about proper parking will be conveyed to users on the mobile application and/or on the bicycles, including detailed educational tools and reminders; Community Outreach Plan, including any strategies to partner with community benefit organizations, minimize disruption in neighborhood commercial districts, provide community benefits, implement a culturally relevant and multilingual communications plan, an equitable implementation plan, or promote the use of scooter sharing systems citywide among low income communities; screen shots of all locations where these provisions would be shared with customers, including the method for obtaining user acknowledgement/agreement
Operation Requires: name and current contact information for Operator visibly displayed on all vehicles; multilingual website with languages determined by the SFMTA, call center, and mobile application customer interface that is available twenty-four hours a day, seven days a week; offer to its customers not less than one safety training class every quarter; be responsible for educating their employees and Powered Scooter Share users regarding state and local laws governing the safe operation and parking of Powered Scooters in San Francisco. This shall include providing notification about key laws governing operation on each scooter
Data Specification Requirements:
GPS Required? Yes
Data Requirements:
Required: Data provided to include real-time location, event, and status information provided by on-board GPS devices put on all Powered Scooters, anonymized data for each trip record, historic/archival data, and key system information. Real-time data to be shared via documented APIs. Compliance reports to the SFMTA at 3, 6, and 9 months from permit issuance documenting the permittee’s compliance with the terms & conditions of permit. Maintain database containing all public complaints and comments related to poor user behavior (e.g. sidewalk riding), and track case status through complaint resolution; this database shall be shared with the SFMTA in a format as determined by the Agency.
The SFMTA is permitted to use Permittee’s API and display aggregated data.
Permittee shall distribute at least one customer survey annually prepared by the SFMTA to a survey population specified by the Agency. Permittee agrees to provide the SFMTA with a copy of the survey invitation email for review and approval prior to distributing survey.
Permittee shall track and report the following metrics monthly to the SFMTA as specified in the Powered Scooter Share Sustainability Guidelines and Requirements:
a. Vehicle Miles Traveled (VMT) for operations vehicles performing cleaning, maintenance, repair, recharging and rebalancing tasks;
b. Source of electricity used to recharge scooters, and/or the location(s) where charging occurs;
c. A fleet-wide average number of kilowatt hours per mile per scooter; and
d. The number of batteries disposed and location of disposal.
Permittee will keep a record of reported collisions broken down by severity as specified by the SFMTA. These records will be sent to the SFMTA on a monthly basis.
Permittee shall keep a record of maintenance activities, including but not limited to the scooter identification number and maintenance performed, as specified by the SFMTA. These records shall be sent to the SFMTA on a monthly basis.
Permittee agrees that the SFMTA may use a third-party researcher to evaluate the Powered Scooter Share Program. Data will be shared with the third-party researcher only for purposes of the evaluating or enforcing the requirements in this permit.
On at least a monthly basis, Permittee will provide the SFMTA with data demonstrating compliance with the SFMTA’s Powered Scooter Share Distribution Requirements in a format determined by the SFMTA.
Permittee shall share personally identifiable information in Permittee’s possession about a Powered Scooter Share user with the City where there is an injury alleged to be related to a Powered Shared Scooter, or a claim or lawsuit against the City and the scooter user may have information about, or responsibility for, the claim.
Public data reporting:
Required: maintain a continuous feed of the required data at all times for scooters made available to customers.