Michigan’s Statewide Trip Planners for On-Demand, Paratransit, and Medical Needs, 2020

  • Date Launched: Sep 17, 2020
  • Pilot Project Timeframe: Date added to the Learning Center.


The Michigan Department of Transportation (MDOT) developed a statewide brokerage system for non-emergency medical transportation (NEMT). This was similar to a program that the Vermont DOT developed, featured in the case study, the Vermont Flexible Trip Planner: Bringing Fixed and Flexible Transit Together on a Single Platform. MDOT and several partners were awarded over $1 million from the FTA as part of the federal Rides to Wellness Demonstration and Innovation Coordinated Access and Mobility grants for a NEMT brokerage system available in part of the state to be available statewide. The Michigan Access to Wellness (MATW) Project aimed to develop software and incorporate non-profit and private transportation providers’ offerings to route calls and requests for transportation-related services. Following the grant, program supervision and support was shifted to the Michigan Public Transit Association, which is continuing the pilot. The Shared Use Mobility Center details this among several Examples of Mobility on Demand Policies and Public-Private Partnerships to Increase Accessibility.

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